I have worked with UMP for several years now, having been referred by my urologist. I'm quite certain that these folks have received probably hundreds of testimonials, but I still want to add another one. Zuzi has been almost like a trusted confidant all this time, and for one reason or another I seem to be testing her mettle. For one reason or another I have used more than my Medicare allotted quantity of catheters more than once, and each time she will say "don't worry. We'll get you taken care of". This past week was a perfect example. I had run almost out and I called late in the day-too late for normal shipping or mailing to go out-and, you guessed it. I opened my door this morning and almost cried. I am being very, very sincere. When she said that she would have them to me the next day, she did, and God only knows how she pulled that off. Never, never, ever in my experience have I been treated like I was the only patient she took care of. I guess if I keep talking I could be accused of being a bit effusive, but I just can't help it. Oh, and did I mention that she has undertaken personally to contact my insurance, which is a nightmare on a good day, and then called me back as she promised that day. She, in the role of UMP ambassador would easily be the poster child of stellar, galaxy class service and compassion. It's obvious that she is just that kind of person, but also obviously she epitomizes the core values that UMP embraces. In today's world of insensitive, cold and indifferent company representatives, Zuzi, and UMP are a color profile in a black and white environment. Thanks to Zuzi and UMP and God bless you all; you are certainly a blessing in my life. –A.D.

I rec'd my first monthly supply of UMP caths and tape via UPS yesterday afternoon. All was as you promised and just as I needed. I am so pleased. My previous provider is a nightmare soon to be forgotten. Thank you for your attentive service. — Bob

I wanted to thank you for all of your patience and for continuing to think outside of the box and try and find ways to accommodate my needs. Your efforts are really appreciated. Again, thanks for all your compassion and hard work. — Lori

You are truly a blessing in my life! You work miracles! Thanks for all your kindness. I am in your debt. — Charles

I have to say that I am overwhelmed by your service! Thank you. — Bill

UMP has been a great help to me. I lost my job to health issues. I was diagnosed with a neurogenic bladder in 1998 for 15 years it’s gradually gotten worse. Now, I use 10 plus self cathedars a day. My medical supplies and medicines are expensive. Thank goodness my Urologist office got in touch with UMP, they help me in every way possible. I want to thank David Willis, President UMP and Kristie Petro, CST Territory Manager for having a outstanding company and offering outstanding service. Kristi Petro has been very kind and thoughtful helping me with free samples. I don't know what I would have done without them. — Mary

My bladder function was somehow impaired during back surgery in 2006, and I've had to self-catheterize since. The process of getting cath supplies was a real struggle initially, dealing with several companies which were unprofessional, rigid and inept. I really strug- gled with catheters that were difficult for me to use, and suffered through one urinary tract infection after another as a result. I was never even told that there are quite a number of different, and better, catheters that would suit me better. I was referred to UMP in 2009, and the difference has been life-changing. Literally every person I've dealt with has been friendly, professional and helpful. They educated me on the different types of catheters available, even making sure I had samples to use to ascertain what would be best for me. Their agents arrange for home delivery of all supplies, interface with the insurance companies, and in general are just very accommodating. These folks are a shining star in a world that has come to accept mediocrity as the norm. A person can not got wrong by contacting and using the services provided by UMP - I am most thankful and grateful at what they have done for me. — Ronald

I have a very embarrassing condition to talk about but Zuzana makes me feel that I her only customer. She is very easy to talk to and non judge mental. I do believe with all my heart that you have a very valuable and trust worthy employee. She is a 10 in my eyes and I trust here totally. Her employment with your company is a valuable addition. Your business can only improve with her help. Thank you Zuzana for being there for me. — Michael

BARD logocoloplast logoHollister logoRUSCH logo
Cure logohi-slip logoLoFric logoAmsino logoPECO Medical

© United Medical Providers | ph 888-246-7980 • fax 866-373-6309 | Privacy Policy | Notice of Privacy Practices | Medicare DMEPOS Supplier Standards | Federal Supplier Standards